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Why Choose Express Maid?

At Express Maid, we are committed to providing our clients with the most trustworthy and reliable domestic helper to assist you at home. We always hold true to our core value -- 


“Your Happiness Is Our Success”

by giving prompt response and support to our clients. 


Not only that, we also put much emphasis on matching the right maid to our clients in order to reduce mismatching. In short, we care about our service to you. We are not satisfied if you are not.

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Skilled and professional maid


Our maids have undergone extensive training before the deployment to your home in Singapore. With the training, we believe our maids can deliver satisfactory services to you.

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Extra pair of helping hands


Whether it is an elderly folk, a new-born baby or a disabled family member, our maids are capable of giving you the help you need. It is always good to have an extra person to help out in these types of scenarios.

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Best maid agency


Producing excellent services is of paramount importance at Express Maid. Our relentless pursuit of quality will ensure you a good experience with us.

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Experience Leads To Expertise

Having 20 years of experience in maid employment industry has helped us to become the best maid agency that you can find in Singapore. We have been serving our customers with honesty and sincerity and that leads to a loyal customer base and many happy customers for our maid agency. But we are not going to stop here. In fact, we are actively looking to expand our network by creating more satisfied customers. Through our experience, we are confident to say we know what you need!

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We have an extensive portfolio with numerous good reviews and we have accumulated hundreds of satisfied employers.

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We listen and gather customers' feedback, and use them as the indicators to move forward.

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We improve proactively by implementing new strategies to adapt to the market needs.

Too Many Chores,

Too Little Time?


Let Express Maid Make Your Life Easier

Our maids have undergone training in the basic house chores. We will then assess their ability based on their progress and help them to adapt to our local families quickly. We will match our maids to you according to your needs, which may include:

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Basic Cleaning

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Dusting and Vacuuming

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Shower and Toilet Cleaning

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Meal Prepping and Cooking

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Laundry

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Ironing

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Elderly Care*

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Childcare*

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Grocery Shopping

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Run Errand

*Subject to the training given to the maid

What Our Customer Say

Express Maid
4.7
Based on 24 reviews
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Makkor Mak
Makkor Mak
2020-04-07T08:10:28+0000
All staff are very helpful and respond well. After service is fantastic....responsive and helpful when my helper could... not adjust to the new environment. The provide good counselling to the helper and help her in adjusting.I would recommend anyone to Maid Express if you are looking for a domestic helper.read more
Sandra Loh
Sandra Loh
2020-02-23T06:50:01+0000
Both helpers that I hired through them didn’t work out. It is pure luck whether you can get a good helper. It has... been more than a month since the my helper has transferred to a new employer. The agency has not refund me the remaining loan that was undertaken. The 1st time I asked the staff Jasmine, she said waiting for the insurer to refund so they will pay together. After I did a follow up with the insurance company, I was informed that because I did a claim for my helper, so there won’t be any refund. I have forwarded Jasmine the reply from the insurer & she claimed that she wasn’t informed. She further added that refund can only be made one month after the helper is transferred! She said that it is stated in the contract. In any case, it’s already been more than a month. My helper was transferred out on 15 Jan 2020, & I’m still trying to get back my money. I question the integrity of Express Maid.read more
Ying SI
Ying SI
2019-11-03T17:00:02+0000
This is the first time I’m getting a helper. Crystal from Express Maid guided me patiently throughout the whole... process and even helped to check on the helper’s well being after arrival. It has been almost 2 months since the arrival of my helper. We are satisfied with her overall work performance. Thank you Express Maid for looking into our needs and concern to match for us a ideal helper based on our requirements. On the other hand, the agency has also done a great job making sure that my helper is adapting well with us.read more
Christine Koh
Christine Koh
2019-09-30T14:15:19+0000
Good customer service and friendly staff. Special thanks to Joyce, you found me a superb helper! Excellent service!
Lai Yin Lee
Lai Yin Lee
2019-07-13T05:02:13+0000
The domestic worker arrived as promised.
Winson Soh
Winson Soh
2019-03-01T16:57:36+0000
Helpful and experience services from their staffs they provide good match on the maid am rather impress as they help me... interview more then 10 maid before they choose the helper for my family Thank Uread more
Elizabeth Ong
Elizabeth Ong
2019-02-28T03:47:21+0000
Prompt service, no nonsense n clear explanations of what's needed frm all parties, thus making everyone's life easy n... hassle free. Will always go bk to Express maid for their frank n honest dealings with customers without hidden agendas. All staff at Express maids r knowledgeable, helpful n most importantly will do their best to accommodate any special request on d help needed for each household. I wd highly recommend Express maid for those who needs domestic helpers of all races, special skills n other traits of d helpers to fit every household where required.Frm a satisfied customerLisa OngHP: 98514366read more
Hian Fook Tan
Hian Fook Tan
2019-02-24T06:06:13+0000
Staff provide good service and would try their best to recommend the most idea maid which matched your... requirements.......no regrets!read more
Ros Cheong
Ros Cheong
2019-02-10T08:17:05+0000
1. Contract was not shared till upon maid arrival & full payment made. My experience would other maid agencies is they... would share the contract before deposit is made. 2. Contract has clause which seemed uncommon whereby you need to be committed to using the maid agency for 9 months else have to pay penalty.3. Staff who served me appeared friendly from beginning until issues arose. Hence I was unable to obtain practical assistance from this agency post maid arrival and full payment made. In fact, I felt stuck due to the penalty should I not use their service for 9 months period. Meaning if I do not find their service satisfactory, which is in my opinion, I would have to pay them a fee for using another agency’s service. Found this clause quite absurd especially when I found their service to be less than satisfactory. Also, this clause was highlighted to me only upon maid arrival which I felt caught in a situation whereby I still had to sign the contract else all the time spent selecting and waiting for the helper would have been wasted. 4. I was thereafter informed by staff that maid’s biodata in terms of rating was done entirely by maid, without validation from agency. My helper informed me upon arrival to my house that she did not cooked at all in her previous household. When I reviewed the biodata, her rating for cooking was 5 out of 5, top score. Upon seeking to understand why this is the case, staff replied that biodata rating was done by helper, no validation done by agency and I was told by the staff that I did the interview personally so I should validate that myself in that sense. 5. My helper confessed she told the agent honestly she did not cook at prior household which I queried staff why it was not told to me since it was a key piece of information for my household which is one of the main reasons why I was hiring a helper. Her reply was I can’t expect her to write down everything the helpers tell her. While I agree not everything would be needful, however this would be a piece of material information critical for helper selection. Net, I did not feel the service was professional. Had worked with other agencies which are more professional and able to better assist in similar issues.read more
Marcus Tye Yan Jun
Marcus Tye Yan Jun
2019-01-09T09:24:46+0000
Friendly staff, efficient service,Short response time, on the whole very happy with the service given.
Carol Png
Carol Png
2019-01-08T07:42:47+0000
They are reliable and fast. Staffs are friendly and patient. They delivered what they promised.
Kayleen Stellar
Kayleen Stellar
2018-11-08T06:26:38+0000
The team at Express Maid (Bukit Timah) has been a great help to my family and I. Special mention to Jasmine, who has... been very patient, understanding of our situation and extremely helpful. Told her our requirements and she managed to find a helper who meets our needs exactly. And whenever I have queries or need help regarding the helper, she is there to help and offer advice to us. I will definitely go back to them should I need to engage another helper. Thank you Express Maid!read more
Elayna ChiaLee Wong
Elayna ChiaLee Wong
2018-10-10T09:55:49+0000
I have been using Express Maids for almost 4 years and they have been spot on at matching the candidates to my... family's requirements. Joyce and her team are very patient and help with any communication issues we face during initial training. Excellent post sales service!read more
Athes Tan Lingying
Athes Tan Lingying
2018-10-09T03:17:10+0000
I am very happy and satisfied with Joyce's service. She has been patience to listen and understand my needs/requirement... on helpers. Upon understanding, she will help to “hunt” the right helper for you. Once helper selection is done, Joyce will settle every paperwork and admin processes. What you need to do is to pick up the helper. In addition, she will follow up and keep check on the helper's progress and ensure smooth transition. As a summary, Express Maid provides great service to their customer.read more
YH Chan
YH Chan
2018-09-04T06:39:29+0000
Reliable Agency. Used them > 10 yrs
Geraldine Onlydreaming
Geraldine Onlydreaming
2018-09-04T06:24:20+0000
Very good service especially Joyce...
Eunice Chan
Eunice Chan
2018-09-04T06:22:03+0000
Good job! Well done Joyce!
Faith Jaime
Faith Jaime
2018-08-26T11:55:19+0000
Jasmine is patient and assuring. She follow up promptly on my enquiries and had made effort to personally communicate... with e selected helper to ensure she understands her jobscope. Looking forward to the arrival of my new helper under her recommendation.read more
Kian Lim
Kian Lim
2017-12-14T06:56:51+0000
Excellent services, thank very much for all the assistance!
Kai Lin
Kai Lin
2017-12-03T12:36:12+0000
LiBin Sim
LiBin Sim
2017-11-25T06:56:14+0000
Fast service, friendly staff and very responsive. Especially Jeans �
Keane Koh
Keane Koh
2017-11-21T17:01:47+0000
Really happy with the service provided as they are very prompt in returning calls and also answering my queries.... Recommended!read more
Elaine Chua
Elaine Chua
2017-11-21T13:57:52+0000
Very happy with Joyce's service and the helper she recommends. She will keeps checking back with me on the helper's... progress and she will also check with the helper on how she is coping. Very gd service from this agencyread more
PF Jeans Lim
PF Jeans Lim
2017-11-18T05:22:58+0000
Maid Katong
Maid Katong
2017-11-16T09:52:21+0000
Nana Manickam
Nana Manickam
2017-11-15T15:20:16+0000
Melony Rivera Mina
Melony Rivera Mina
2017-07-01T15:01:15+0000
I'm looking a new employer my contract finish on August
Angela Tan
Angela Tan
2017-03-11T09:48:49+0000
Honest and helpful advice from Lynn. Very happy and satisfied with the domestic helper she recomended to me.
Olen MK
Olen MK
2017-01-26T13:42:37+0000
James Lim
James Lim
2017-01-10T11:22:27+0000
Reliable and friendly services.
Seah Doris
Seah Doris
2017-01-02T03:18:03+0000
Thin Sabal Moore
Thin Sabal Moore
2016-12-30T14:15:59+0000
Emali Lyñ
Emali Lyñ
2016-12-30T13:42:45+0000
Sames Leya
Sames Leya
2016-12-30T13:40:29+0000
Seah Renfeng
Seah Renfeng
2016-11-17T04:30:47+0000
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Frequent Asked Questions (FAQ)

General Questions

Who is eligible to hire a Foreign Domestic Worker (FDW)?

 All Singapore citizens, Permanent Residents and expatriates who hold valid employment or work passes are eligible to hire a FDW as long as they have a valid reason to employ a FDW at their residence. The application is subject to MOM approval. Do note that expatriate employers have to declare that their family members are living with them upon application. For the detailed and latest information, please refer to MOM website.

How long does it take for the maid to arrive?

Typically, with the application and processes to obtain the Work Permit done correctly, the FDW can arrive within 2 to 4 weeks before starting to work for the employer. For first-time FDWs, they are obliged to attend the Settling-In Programme (SIP) before being able to work for their employer. Also, the FDW would also have to pass his/her medical examination and obtain his/her work permit within 14 days upon arriving in Singapore.  For the detailed and latest information, please refer to MOM website.

What is the Setting-In Programme?

The Setting-In Programme (SIP) is a compulsory programme for first-time FDWs in order to educate them on safety precautions and help them to adapt to working and living in Singapore. The programme must be completed within 3 days upon arriving in Singapore. The programme would be completed in 1 day and then only could the FDW work for his/her employer. The cost of $75 inclusive of GST for the programme would be borne by the FDW’s employer. Employers are encouraged to start the registration process before the arrival of their FDW in Singapore. For the detailed and latest information, please refer to MOM website.

What is a transfer maid?

Transfer maids are maids who are looking for a new employer having previously worked for other employers in Singapore. It could be that these maids have already fulfilled their 2 years contract or their service with their previous employer has been discontinued.

How can FDWs send money back?

FDWs could transfer money directly through online banking or use an outward remittance service carried out by his/her bank branch. Also, they could enlist the service of any of the registered and well-reputed money transfer companies to send monthly salary back home regularly.

Can employers repatriate his/her FDW without going through the maid agency?

Yes. Given the condition that the repatriation does not breach any of the clauses in the service agreement between the employer and the maid agency, employers can opt to repatriate his/her FDW without going through the maid agency. Nevertheless, it is strongly advisable for employers to repatriate his/her FDW through the maid agency to be relieved off the responsibilities and other complications. For the detailed and latest information, please refer to MOM website.

Financial Matters

How much is the maid levy?                                      

With effective of 1 April 2019:

a) For the first FDW who is employed without levy concession, the monthly levy will be raised from $265 to $300.

b) For the second FDW who is employed without levy concession, the monthly levy will be raised to $450.

c) The qualifying age for levy concession under the aged person scheme will be raised from 65 to 67 years. However, all households with persons aged 65 and 66, which are enjoying or have enjoyed the levy concession under the aged person scheme before 1 April 2019, will continue to pay the monthly FDW concessionary levy rate of $60 on and after 1 April 2019. Changes aside, all households with Singaporeans who need help with any Activities of Daily Living will still qualify for the monthly concessionary levy rate of $60 under the scheme for persons with disabilities. This is regardless of their age.

For the detailed and latest information, please refer to MOM website.

Can tax relief be claimed for maid levy?

Foreign Maid Levy (FML) Relief is introduced by Inland Revenue Authority of Singapore (IRAS) to encourage married women to stay in the workforce. Married women and divorcees/widows with school-going children can apply for the FML to claim twice the total maid levy paid in the previous year on one foreign domestic worker. For more information, please visit here.

Insurance Matters

Is maid insurance required for employing FDWs?

Yes. Medical Insurance and Personal Accident Insurance are part of the employers’ obligations for his/her helper. The FDWs would be denied from entering Singapore without having valid insurance. According to the regulations of MOM, the minimum coverage of Medical Insurance and Personal Accident Insurance are $15,000 and $60,000 respectively. For more information, please refer to Medical Insurance & Security Bond. For the detailed and latest information, please refer to MOM website.

What is a security bond?    

A security bond is a binding pledge of $5,000 to the government applied to the employers to ensure that they keep their responsibility for the upkeep and maintenance of their employed FDWs. It protects the welfare of the FDWs by ensuring prompt payment of salary and timely repatriation. It is required for every helper hired unless he/she is Malaysian. Should the employer violate the Work Permit conditions of his/her FDW, the entirety of the security bond would be forfeited. A maid insurance policy could be purchased to cover the security bond. This would protect the employer from forfeiting his/her security bond should unwanted situations arise, for example, maids running away, etc. For the detailed and latest information, please refer to MOM website.

What are the medical checks the FDWs must go through?

Upon arrival in Singapore, the FDWs must complete the medical examinations within 14 days to be declared fit to work under the standards set by the Ministry of Manpower (MOM). The FDWs are required to undergo a medical screening every half year to ensure his/her health condition meets the standards set by MOM. The employer will be responsible for these expenses.For the detailed and latest information, please refer to MOM website.

Who is responsible for the medical expenses of the FDWs?

The employers are responsible for the entirety of the medical costs of his/her FDW. As such, the employers are obliged to purchase Medical Insurance and Personal Accident Insurance. Insurance plans with better coverage should also be considered as medical occurrences and fees can be fairly unpredictable.

*The information presented is as at the date of writing. For the latest information, please kindly refer to MOM website.

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